Title: Team Leader (9-97 to 2-98) and Support Technician (8-96 to 8-97)

What I did there:

  • Maintained ISO-9000 documentation for site
  • Maintained quality assurance by responding to client complaints and following up with staff
  • Maintained quality assurance by monitoring employee performance
  • Evaluated employee performance and recommended raises/advancements
  • Contributed to positive work environment for all employees
  • Verified time sheets
  • Assisted employees with career pathing and setting career objectives
  • Organized and scheduled all training classes
  • Participated in management training classes, and optional Lotus Notes Development classes
  • Provided technical support for hardware and software via telephone to PC end-users
  • Designed and created customized reports using Quest database software ... for which no documentation was provided!
  • Co-founded and edited site newsletter

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