What I did there:
- Maintained ISO-9000 documentation for site
- Maintained quality assurance by responding to client complaints and following up with staff
- Maintained quality assurance by monitoring employee performance
- Evaluated employee performance and recommended raises/advancements
- Contributed to positive work environment for all employees
- Verified time sheets
- Assisted employees with career pathing and setting career objectives
- Organized and scheduled all training classes
- Participated in management training classes, and optional Lotus Notes Development classes
- Provided technical support for hardware and software via telephone to PC end-users
- Designed and created customized reports using Quest database software ... for which no documentation was provided!
- Co-founded and edited site newsletter